Every Text, and Exactly What It Did — Taskwell Message Tracker

Taskwell runs a lot of your operation over text — receipts, dispatch, timesheets, approvals. Message Tracker is the record of all of it: every message in and out, tied to exactly what it did.

The problem

When work happens over text, the audit trail usually doesn’t. A worker swears they sent the hours; a receipt “went through”; an approval “was texted.” Without a system of record, every dispute is one person’s memory against another’s — and there’s no way to see what Taskwell did with a message after it arrived.

How it works

• Every message, logged. Inbound and outbound SMS are captured with sender, timestamp, and content, across every Taskwell workflow.
• Tied to the action. Each message is linked to what it triggered — the receipt it created, the job it confirmed, the timesheet it logged — so you see cause and effect, not just text.
• Searchable and attributable. Find any conversation by worker, number, job, or date, with the full thread and outcome attached.

“Did Marco’s hours for the Apache job come through Tuesday?” → Taskwell pulls the exact text, the time it arrived, and the timesheet entry it created.

What you get

• One searchable record of every text-based interaction
• Cause and effect — the message and the action it drove
• Disputes settled with the actual thread, not memory
• Full attribution by worker, number, and job
• Visibility into what the agent did with every inbound message
• A complete audit trail across your SMS workflows

Every conversation that runs your operation, on the record — with the action it triggered attached.