Privacy Policy

Taskwell Platform

Effective Date: March 1, 2026

Troublesome, Inc. (“Troublesome,” “we,” “us,” or “our”) operates the Taskwell platform (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use the Service, visit our website at troublesome.ai (the “Site”), or otherwise interact with us.

By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to this Privacy Policy.

1. Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide when you create an account, use the Service, or communicate with us, including:

Account Information: Name, email address, company name, job title, phone number, and other registration details.

Billing Information: Payment method details (processed by our third-party payment processor; we do not store full credit card numbers).

Customer Data: Data, content, and information you or your authorized users submit, upload, or transmit to the Service, including data processed through integrations with third-party business systems.

Communications: Information you provide when you contact our support team, respond to surveys, or otherwise communicate with us.

Feedback: Suggestions, ideas, feature requests, and other feedback you provide about the Service.

1.2 Information We Collect Automatically
When you access or use the Service, we automatically collect certain information, including:

Usage Data: Information about how you interact with the Service, including features used, actions taken, timestamps, session duration, and frequency of use.

Device and Browser Information: Device type, operating system, browser type and version, screen resolution, and language preferences.

Log Data: IP address, access times, pages viewed, referring URLs, and other standard server log information.

Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your use of the Service. See Section 7 (Cookies and Tracking Technologies) for more details.

1.3 Information from Third-Party Integrations
When you enable integrations between the Service and third-party applications, we may receive data from those third-party services as authorized by you. The types of data received depend on the specific integration and the permissions you grant. We process this data solely to provide the Service’s functionality.

2. How We Use Your Information
We use the information we collect for the following purposes:

To Provide and Operate the Service: Processing your data through the Taskwell platform, including AI-powered features, to deliver the functionality described in our documentation.

To Process Transactions: Managing billing, payments, and subscription administration.

To Communicate with You: Sending transactional emails (account confirmations, billing receipts, service notifications), responding to support requests, and providing product updates.

To Improve the Service: Analyzing usage patterns, diagnosing technical issues, and developing new features and functionality.

To Ensure Security: Detecting, preventing, and responding to fraud, abuse, security incidents, and technical issues.

To Comply with Legal Obligations: Meeting applicable legal, regulatory, and compliance requirements.

To Generate Aggregated Insights: Creating anonymized, aggregated, and de-identified data for analytics, benchmarking, and service improvement purposes. Such data does not identify you or any individual.

3. Artificial Intelligence And Data Processing
The Taskwell platform uses artificial intelligence technologies, including large language models provided through third-party AI infrastructure providers, to deliver its core functionality. This section explains how your data is handled in connection with AI features.

3.1 How AI Processes Your Data
When you use AI-powered features of the Service, your inputs (prompts, data, and instructions) are transmitted to AI model providers to generate responses. These inputs are processed in real time to deliver the Service’s functionality.

3.2 No Training on Customer Data
We do not use your Customer Data to train, fine-tune, or improve any AI models. Your data is processed solely to generate responses within the Service and is not retained by the underlying AI model providers for training purposes. We contractually require our AI infrastructure providers to maintain the same commitment.

3.3 AI Data Retention
Inputs and outputs from AI-powered features are retained only as necessary to provide the Service (including conversation history and audit logging) and are subject to the same data retention and deletion policies as other Customer Data described in this Privacy Policy.

3.4 AI Output Accuracy
AI-generated outputs may contain errors or inaccuracies. We do not guarantee the accuracy, completeness, or reliability of any AI-generated content. You are responsible for reviewing and verifying AI outputs before relying on them for business decisions.

4. How We Share Your Information
We do not sell your personal information. We share information only in the following circumstances:

4.1 Service Providers
We share information with third-party service providers who perform services on our behalf, including:

Cloud Infrastructure: Providers that host, store, and process data on our behalf.

AI Model Providers: Providers that supply the large language models powering the Service’s AI features.

Payment Processing: Providers that manage billing and payment transactions.

Analytics: Providers that help us understand usage patterns and improve the Service.

Communication Tools: Email and customer support service providers.

Our service providers are contractually obligated to use your information only for the purposes of providing their services to us and to maintain appropriate security measures. A current list of our subprocessors is available at https://troublesome.ai/legal/subprocessors and may be updated from time to time. We will provide at least thirty (30) days’ notice before engaging a new subprocessor.

4.2 Third-Party Integrations
When you enable integrations with third-party applications, data may be shared between the Service and those applications as authorized by you. These third-party services are governed by their own privacy policies, and we encourage you to review them.

4.3 Legal Requirements
We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, investigate fraud, or respond to a government request.

4.4 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of such transaction. We will notify you of any such change in ownership or control of your personal information.

4.5 With Your Consent
We may share your information with third parties when you have given us your explicit consent to do so.

5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. Specific retention practices include:

Account Information: Retained for the duration of your account and for a reasonable period thereafter for record-keeping and legal compliance purposes.

Customer Data: Retained during the Subscription Term and made available for export for thirty (30) days following termination or expiration. After the export period, Customer Data is deleted in accordance with our standard practices unless retention is required by law.

Usage and Log Data: Retained for up to twenty-four (24) months for analytics, security, and service improvement purposes, after which it is anonymized or deleted.

Billing Records: Retained as required by applicable tax and financial reporting laws.

You may request deletion of your personal information at any time by contacting us at privacy@troublesome.ai. We will process such requests in accordance with applicable law, subject to any legal obligations to retain certain information.

6. Data Security
We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit (TLS) and at rest.

Access controls and authentication mechanisms for all system access.

Regular security monitoring and logging of system activity.

Use of enterprise-grade cloud infrastructure security, including network isolation, encryption services, and compliance certifications.

Periodic review and assessment of security practices.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you use the Service at your own risk.

7. Cookies And Tracking Technologies
We use cookies and similar technologies to operate and improve the Service. The categories of cookies we use include:

Essential Cookies: Required for the Service to function properly, including session management, authentication, and security. These cannot be disabled.

Analytics Cookies: Help us understand how users interact with the Service so we can improve functionality and user experience.

Preference Cookies: Remember your settings and preferences to provide a more personalized experience.

We do not use advertising or third-party tracking cookies. You can manage cookie preferences through your browser settings or through the cookie consent mechanism on our Site. Disabling certain cookies may affect the functionality of the Service.

8. Your Rights And Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:

8.1 General Rights
Access: Request a copy of the personal information we hold about you.

Correction: Request correction of inaccurate or incomplete personal information.

Deletion: Request deletion of your personal information, subject to legal retention requirements.

Data Portability: Request a copy of your data in a structured, commonly used, machine-readable format.

Objection: Object to certain processing of your personal information.

Restriction: Request restriction of processing of your personal information in certain circumstances.

8.2 California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

The right to know what personal information we collect, use, disclose, and sell.

The right to delete personal information we have collected from you.

The right to opt out of the sale or sharing of personal information. We do not sell your personal information.

The right to non-discrimination for exercising your privacy rights.

The right to correct inaccurate personal information.

The right to limit use and disclosure of sensitive personal information.

8.3 European Economic Area, United Kingdom, and Swiss Residents (GDPR)
If you are located in the EEA, UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) or equivalent legislation. Our legal bases for processing your personal information include: performance of a contract (to provide the Service), legitimate interests (to improve and secure the Service), consent (where you have provided it), and compliance with legal obligations. You have the right to lodge a complaint with your local supervisory authority if you believe your rights have been violated.

8.4 Exercising Your Rights
To exercise any of the above rights, please contact us at privacy@troublesome.ai. We will respond to verified requests within the timeframes required by applicable law (generally within 30 to 45 days). We may need to verify your identity before processing certain requests.

9. International Data Transfers
The Service is hosted in the United States using Amazon Web Services infrastructure. If you access the Service from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.

Where required by applicable law, we implement appropriate safeguards for international data transfers, including standard contractual clauses or other mechanisms approved by relevant authorities.

10. Children’s Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us at privacy@troublesome.ai.

11. Third-Party Links And Services
The Service may contain links to or integrations with third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services before providing them with your information or enabling integrations.

12. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on the Service with a revised effective date, and where required by law, we will provide additional notice (such as email notification).

Your continued use of the Service after the effective date of any changes constitutes your acknowledgment of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Troublesome, Inc.

8 The Green, Ste A

Dover, Delaware 19901

Email: privacy@troublesome.ai

Website: https://troublesome.ai

For data protection inquiries from the EEA, UK, or Switzerland, you may also contact our data protection point of contact at: privacy@troublesome.ai.